Tag: Customer Service
Press Release: Austin Canoe and Kayak Receives Fourth Bizrate® Circle of Excellence Award
Austin, Texas (September 20th, 2012) – Outdoor retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings, LLC is once again honored to have accepted the Bizrate® Circle of Excellence award for the fourth year in a row. The Bizrate Circle of Excellence award recognizes those online retailers within the Bizrate Insights Network who [...]
ACK Featured in SNEWS Magazine
This article was originally published in SNEWS Magazine (online) back in March offering some insight into ACK’s commitment to customer service. Building trust is the key ingredient for online success at Austin Canoe and Kayak It was probably one of the biggest upsets in Retailer of the Year history. Picture it: The Red Door. Salt [...]
10 Minutes
Our Customer Service Department takes immense pride in our ability to assist our customers. For those loyal customers, you know that we have a speedy response time to the emails we receive so I am happy to announce that we have broken our previous monthly average record response time to less than 10 minutes! In [...]
When Less is More – Email!
Over the past 5+ years ACK has been known for stellar communication on orders. Currently, when you place an order you get a confirmation email immediately — typically before the page finishes loading. Then we fire off an “Order Processed” email to let you know we have charged your credit card and that it is [...]
Employee Spotlight – Nathan Norton
This month, we feature one of our most energetic and probably our skinniest employee, Nathan “Nate” Norton. If you’ve been to our Houston store, you may have talked to Nate and chances are he left a lasting impression on you. We invited Nate to tell us a little more about himself, his move to Texas [...]
Employee Spotlight: Kyle Blair – Customer Service Representative
He is originally from small town west Texas but eventually made his way to beautiful Austin and we are sure glad he did. Blair has already proven to be a valuable team member providing the level of customer service you’ve come to expect from ACK. Blair received his BS Degree in Environmental Science from Abilene [...]
Kustomer Service
Our Kustomer Service team has recently grown again and with that came an idea. Our customers always say that at ACK our Kustomer Service is different and stands above the rest. That’s when I realized that we should be calling it Kustomer Service. Why Kustomer service with a “K”? Well aside from being different, it isn’t [...]
Employee Spotlight: Jeff Comstock – Director of Operations
New year, new employee — ACK would like to offer a warm welcome to Jeff Comstock as our Director of Operations. We asked Jeff to help us introduce himself and here is what he had to say: Hello! I joined Austin Canoe & Kayak in December 2010 and I am fired up about working with [...]
Employee Spotlight
Employee: Kyle Bartholomew Position: Customer Service Representative This holiday season, when you call ACK customer service, chances are you’ll be speaking to either Kyle or Kate so we thought it would be a great idea to feature one of them so that the next time you call, you’ll be able to put a face to [...]
7,000
Seven thousand reviews. That’s a big number when you consider the time it takes a person to write a few sentences about a product they’ve purchased. The reality is, it’s not so much about the big numbers. It’s about the fact that you, our customer, is helping us shape our product offering to provide a better shopping experience for everyone.
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