Tag: Customer Service
New year, new employee — ACK would like to offer a warm welcome to Jeff Comstock as our Director of Operations. We asked Jeff to help us introduce himself and here is what he had to say: Hello! I joined Austin Canoe & Kayak in December 2010 and I am fired up about working with […]
Employee: Kyle Bartholomew Position: Customer Service Representative This holiday season, when you call ACK customer service, chances are you’ll be speaking to either Kyle or Kate so we thought it would be a great idea to feature one of them so that the next time you call, you’ll be able to put a face to […]
Seven thousand reviews. That’s a big number when you consider the time it takes a person to write a few sentences about a product they’ve purchased. The reality is, it’s not so much about the big numbers. It’s about the fact that you, our customer, is helping us shape our product offering to provide a better shopping experience for everyone.
Now, I do realize it also took years of hard work, dedication, a commitment to customer service and of course, our customers, but before I could even find my office, Aaron (Warehouse Supervisor) was dripping with sweat while the noises coming from the warehouse seemed to only get louder by the minute.
This past weekend I was attending a conference with small business leaders and I was asked repeatedly why someone would shop at ACK as opposed to any other larger retailer. This question is easy to answer, Customer Service. But it really got me thinking. Why do people love ACK? Customer Service is definitely it but […]